Are we making Lolcats or Ushahidi

I saw this great TED talk by Clay Shirky recently about how we’re starting to have a cognitive surplus in the world and shifting from a society based on consumption to one that is starting to be about creation, production and sharing. According to Shirky, the earth has about 1 trillion hours of downtime per…

Scalable Customer Service

Internet companies can be tricky things and don’t exactly have the best track record for customer service (ever tried to get a Facebook problem solved by contacting someone AT Facebook?). We get it. You’re digital. You’re web based. But it’s not an excuse to wall yourself off from your customers. Case in point. Over the…

Shared Items – August 2, 2010

My picks for posts / likes and finds of the week. 10 Search Terms To Put Wolfram Alpha To Good Use Everyday July 27, 2010 The Secret to Visibility on Facebook: Interaction July 30, 2010 Things on the front page of a university website July 30, 2010 But who will speak for the trees? July…

My Quasi-Barefoot Boilermaker

Recently I took part in the nation’s biggest 15K road race – The Boilermaker – which is held in my hometown of Utica, NY. It was my 4th time running but my 1st time competing in Vibram Five Fingers. I’ve been practically living in my pair of KSOs since I purchased them in May of…