Curiouser and Curiouser…

It’s been said that Curiosity Killed the Cat. Maybe, but that was so last century. Curiosity, is now what’s going to save your skin (and your business). I know I’m not the only person who thinks that curiosity is probably one of the most overlooked and under appreciated qualities in the business world. Having a…

Voltron Your Business

Remember Voltron? When I was a kid I used to love that cartoon. You’d think that with those bad-ass robot lions the universe would be safe. But you’d be wrong. Because every episode some bad guy came along that couldn’t be defeated by the lions alone, not matter what they did. The same thing happened…

Scalable Customer Service

Internet companies can be tricky things and don’t exactly have the best track record for customer service (ever tried to get a Facebook problem solved by contacting someone AT Facebook?). We get it. You’re digital. You’re web based. But it’s not an excuse to wall yourself off from your customers. Case in point. Over the…

My Quasi-Barefoot Boilermaker

Recently I took part in the nation’s biggest 15K road race – The Boilermaker – which is held in my hometown of Utica, NY. It was my 4th time running but my 1st time competing in Vibram Five Fingers. I’ve been practically living in my pair of KSOs since I purchased them in May of…