Voltron Your Business

Remember Voltron? When I was a kid I used to love that cartoon. You’d think that with those bad-ass robot lions the universe would be safe. But you’d be wrong. Because every episode some bad guy came along that couldn’t be defeated by the lions alone, not matter what they did. The same thing happened…

Shared Items – August 30, 2010

My picks for posts / likes and finds of the week. The Biggest Problem with Social Media Marketing? It is Free. Sort of. August 27, 2010 Designing Obama now available in digital form August 29, 2010 Man is very excited about jumping Asian carp August 25, 2010 On Hustling August 23, 2010 An Interview with…

Are we making Lolcats or Ushahidi

I saw this great TED talk by Clay Shirky recently about how we’re starting to have a cognitive surplus in the world and shifting from a society based on consumption to one that is starting to be about creation, production and sharing. According to Shirky, the earth has about 1 trillion hours of downtime per…

Scalable Customer Service

Internet companies can be tricky things and don’t exactly have the best track record for customer service (ever tried to get a Facebook problem solved by contacting someone AT Facebook?). We get it. You’re digital. You’re web based. But it’s not an excuse to wall yourself off from your customers. Case in point. Over the…