Voltron Your Business

Remember Voltron? When I was a kid I used to love that cartoon. You’d think that with those bad-ass robot lions the universe would be safe. But you’d be wrong. Because every episode some bad guy came along that couldn’t be defeated by the lions alone, not matter what they did. The same thing happened…

Scalable Customer Service

Internet companies can be tricky things and don’t exactly have the best track record for customer service (ever tried to get a Facebook problem solved by contacting someone AT Facebook?). We get it. You’re digital. You’re web based. But it’s not an excuse to wall yourself off from your customers. Case in point. Over the…

Be First

In addition to geeking-out, I also play a fair amount of music. Besides my solo work, I’ve been playing with a couple of local rock outfits. This Saturday, one of those groups – MODUS – will be doing a show at The Electric Co in Utica. We thought we’d try to take a different approach…