The Away Team

I wish we’d stop getting caught up on platforms when it comes to social media and community interaction. Do you HAVE to be on Facebook? Do you HAVE to be on Twitter? That depends. Where is your community? Lots of different businesses want to drive the conversation to their blog or website, but they may…

Scalable Customer Service

Internet companies can be tricky things and don’t exactly have the best track record for customer service (ever tried to get a Facebook problem solved by contacting someone AT Facebook?). We get it. You’re digital. You’re web based. But it’s not an excuse to wall yourself off from your customers. Case in point. Over the…