For those who didn’t see, a few days ago I wrote a post about Gary Vaynerchuk’s efforts try new things and extend his brand through different outlets online and offline. I titled it ‘Has Gary Vaynerchuk Sold Out?’ - My argument, by the way is that he hasn’t, but I did raise some questions about community and hanging onto your brand. In fact, he’s done a really effective job of taking his brand, and using it to create new opportunity, and monetizing.
Also, for those of you wondering about his helping to get the word out about a friend’s iPhone app or his Obsessedtv.com business venture, he dropped a quick line in the comments of that post).
In fact, Gary not only checked out the post, he actually did a video about it on his own blog, using that as a way to talk about the importance of knowing who you are and how success, more eyeballs, and money eccentuates your personality for good or for evil. Here’s an embed of his response to my post:
I bring this up because I want to give you a quick timeline of how it went down and then just talk a bit about the importance of Ego Searching. First, I wrote and posted the article around lunchtime, close to 1pm EST. By 6pm I had a Direct Message from Gary letting me know that he saw my post and was doing a video about it. That video was up shortly thereafter. It was a quick thing on his end but it only took 5 hours to put out a response.
Ego Searching - its the act of googleing or searching for information on yourself - and its important. If you’re a business or person playing in this space, you need to know what people are saying about you. This can be hard and easy. Two quick and comprehensive ways to get a pulse are to search your name or your business’s name on the Google Blog Search (didn’t know they had a blog search, did you?) and also to search Twitter. There’s a ton of other networks that you SHOULD be on, but lets start there. If people are talking about you, positive or negative, it’ll probably show up. Now that I think about it, Gary has a primer on it.
Let’s face it. MY blog?? I’m nobody in terms of traffic, but I did do things to make my post easier to find (after all, I want people to read it, right?). And I’m just assuming that its through one of those searches that Gary found the post (Gary Vee, if you’re out there, please correct me if I’m wrong).
But what he did was a great example of how to react, and interact with your fans, or your customers. He saw a post about him, and he took an opportunity to answer some of the questions posed on the blog, as well as reach out to me and others in his community. It was done in a positive way, he showed that he CARED, and started a positive conversation within his tribe. Those are all good things. Does YOUR organization behave like that? Do YOU take a digital pulse?? Do YOU engage with your community?? If you’re not, you’re missing a huge opportunity.
Everyone keeps reading about social media. That’s the buzz word in much the same way that ‘blogs’ were a few years ago (wasn’t it picked as Oxford’s Word of the Year?). And the million dollar question is how does someone monetize it?
I’ve been following Gary Vaynerchuk for a while now, first as a huge fan of WineLibrary TV but now I’m a huge fan of his Social Media and Marketing chops. He shares a lot of this knowledge at his own website and if you’re getting into social media, or just want to be inspired to go out there and crush it, I’d highly recommend it. I think Gary is a prime example of how you can take something you’re really passionate about and monetize. Hardcore. BUT I think its a winning combination of his work ethic, business knowledge and personality that makes him successful. There’s no magic bullet here, folks.
And now he’s taking another step making more dough-nuts than ever before as I read that he’s working with Virgin Airlines to provide in-flight content. He’s also launchedObsessedtv.com which is an online talk show aimed at 25-55 year old women, and has plans to diversify even more.
He’s done a great job in taking his traffic and status as a web celebrity (though he’s say he’s a Z-lister) and leveraging that into building his own brand and diversifying. Certainly not the only way to monetize, but it worked for him.
So is that selling out or diversifying?
First of all, its monetizing. 2nd of all, diversifying is probably a smart move given how fickle web users are and by partnering with ‘bigger business’ and creating other outlets it certainly will expose his content to tons of new people.
But here’s where it gets complicated. I’d argue that his fans are so passionate because in addition to putting out great content, he’s accessible. He interacts with his ‘tribe’ on a regular basis and proudly declares that he answers every email personally (it appears this is true, as I’ve received personal responses back to both my inquiries). He creates a great sense of community. Wine may be his business, but COMMUNITY is his brand.
And I’m a little bit worried that with this brand expansion, that some of this community will be lost. Its like when we were one of the first people to get the goods on a great band that wasn’t ‘mainstream.’ you got to see them in clubs rather than stadiums, you could have a beer with them, and certainly they were NEVER on the radio. And that was cool, because now you are an ‘insider’. You knew what made them so special and although you wanted them to get known for their art, by getting HUGE that sense of community can get lost.
Many would argue that Getting Big = Selling Out. I disagree. I think the modified statement should be Getting Big and NOT CARING = Selling Out. Selling out is losing perspective. Selling out is giving up control of your tribe to someone or something that doesn’t understand how to lead it.
While I’m really happy that Gary is rocking it in other mediums I hope that he’s careful in how he manages his community brand, and continues to interact in a way that made him successful. Can he answer every e-mail forever? Its doubtful, but I hope that he can grow his business while not losing sight of what made his content appealing. If he can do that, then he can grow without ‘Selling Out.’ And I for one, am looking forward to many more inspriational keynotes, and wine recommendations from @Garyvee.
What’s the lesson for your business? I’d say for one thing, know that caring about and interacting with customers matters way more than you think. Forming relationships with them will help to perpetuate growth organically. Also, know what the difference is between what you’re selling (your business) and what your brand is (how people perceive you and your business). And finally, dont’ lose sight of what makes YOU and your business unique, even when faced with aggressive growth. Be the band that plays a stadium like its a club.
This just came across the wire this evening and I know I’ve been linking up a lot of Gary V’s clips, but this video is probably the best example of the power of social networks and communities in solving problems… Period. I’m so impressed to see this whole situation unfold in a matter of hours. For anyone doubting the power of things like Twitter, blogs, or web communities, I promise you this will change your mind.
Basically the premise is that one of Gary’s sites Cork’d.com (side note: I’m a member, so if you like wine, look me up) was hacked, and he needed a quick but solid fix…. Watch how this whole thing unfolds in the video below, or click here to jump to Gary V’s site.
